Shipping policy

Please expect potential delays due to external factors affecting shipping carriers and supply chains.

Shipping Areas

We currently ship within the continental United States only.
We do not ship to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • P.O. Boxes

  • APO/FPO addresses

  • International locations

Order Processing

Orders are processed within 12–48 hours (Monday to Friday, before 12:00 PM CST), excluding weekends and holidays.

Orders placed on Friday may not ship until the next business day.

All orders are subject to verification and may be delayed in case of fraud alerts or address issues.

Shipping Methods

Orders are shipped via UPS or FedEx depending on the selected option at checkout.

Available options:

  • Ground Shipping (5–7 business days)

Overnight shipping is not available.

Shipping timelines are estimates and are not guaranteed.

Free Shipping

Free Ground Shipping is available on orders over $150 (before taxes and after discounts), within the continental U.S. only.

This offer:

  • Does not apply to non-continental U.S. territories

  • Cannot always be combined with promotions

  • May result in longer delivery times

Tracking

Tracking information will be sent via email once your order is shipped.

Tracking updates may take several hours to appear.

Shipping Responsibility

Once an order has been shipped, Perron Rigot Inc. is not responsible for:

  • Delays caused by carriers
  • Lost, stolen, or damaged packages
  • Packages that have been opened, tampered with, or damaged while in transit
  • Incorrect delivery addresses provided by the customer

All orders are processed through an automated fulfillment system and are verified during packing. Shipment weights are recorded prior to dispatch and may also be verified by the carrier at the time of acceptance.

If a customer reports missing items, Perron Rigot Inc. will conduct an internal investigation using our packing records, shipment weight, and available carrier documentation. If our records confirm that the order was shipped correctly, Perron Rigot Inc. reserves the right to deny claims for missing merchandise.

Customers who receive a package that appears to have been opened, tampered with, or damaged during transit should:

  • Note the damage with the carrier whenever possible.
  • Take clear photographs of the package (including the shipping label and all sides of the box) before opening it.
  • Notify Perron Rigot Inc. within 48 hours of delivery.

Claims for lost, stolen, or transit-damaged packages must be filed directly with the carrier (UPS or FedEx). Perron Rigot Inc. will cooperate by providing available shipping documentation as needed.

Address Accuracy

It is the customer's responsibility to ensure that all shipping information is correct at checkout.

We are unable to modify shipping addresses after an order has been placed.

Fraud Prevention

All orders are subject to verification. We may request additional information (ID, payment details, professional license) before processing an order.