Home Cancellation, Shipping & Returns
Cancellation, Shipping & Returns
Please expect order delays. Like so many other suppliers, Perron Rigot is experiencing delays in product deliveries due to a global shortage of warehouse and courier workers.
Returns, Exchanges and Cancellation Policy
NOTE: We are not able to modify any orders. To cancel your order, please email: firstname.lastname@example.org immediately. Write "CANCEL MY ORDER" in the subject line with your Order number. Please send us your Name as on the account, City, State and Phone Number. IF your order has already been processed, picked, packed and/or shipped a 25% restocking fee will be applied and you will be responsible for the return shipping label.
We want to make sure you are completely satisfied with your purchase. We will gladly exchange/return your item within 15 days of receipt (valid invoice is required). However, if you wish to return your purchase for a refund there is 25% re-stocking fee. Due to the nature of our products, all packaging MUST BE unopened and unused and in perfect original condition. Shipping charges are not refundable. The customer is responsible for shipping charges on returns.
Used or Opened Warmers are NOT exchangeable unless for manufacturer defect for a period of 1 year from purchase (valid invoice required). Warmers must be new, unopened, in their original package and in perfect condition for resale.
Sale and Promotional Items are FINAL SALE in which they are not exchangeable or returnable.
An RMA (Return Merchandise Authorization) must be obtained prior to sending your product back. Contact: email@example.com
We will need your Invoice Number, Product Details, Quantity and reason for exchanged or returned.
Please allow 30 days for us to receive your return and process your request. Shipping and handling fees are not refundable. You are responsible for shipping, insurance and handling charges for all returns excluding defective or damaged items.
If you buy Cirepil or Epillyss products from one of our authorized distributors, we regret that we cannot offer you an exchange or refund or otherwise assist you with any problems that you may encounter. Please refer to your original receipt/invoice for distributor contact information.
Please Note: We do not ship to Hawaii, Alaska and/or Internationally. We do not ship to P.O. BOX addresses and/or APO or FPO addresses.
All orders are shipped within 24-48 hours if placed before 12:00 p.m. CST Monday - Friday unless there is a fraudulent warning or shipping address error. We never ship during weekends or holidays. All shipments have real time tracking and verified tracking numbers so you can track your items 24/7 with delivery confirmation. Orders are shipped via UPS or FedEx depending on the shipping option you choose during check out. When shipped, orders will take a few hours to update tracking. You will get a shipping confirmation once shipped.
PLEASE NOTE ANY ORDERS PLACED ON FRIDAY MAY NOT BE PROCESSED AND SHIPPED UNTIL THE NEXT BUSINESS DAY.
Double check that your address is correct, we are not responsible for lost items.
Expedited shipping IS NOT Guaranteed.
Orders Over $150 Free Ground Shipping: 5-7 day delivery
Orders are shipped FedEx or UPS Ground or UPS 2nd Day
There is an additional charge for UPS 2nd Day (free shipping does not apply)
Please note: For UPS 2nd Day, order must be placed Monday – Thursday BEFORE 11:00am CST (excluding Holidays)
UPS 2nd Day is not guaranteed. We cannot refund shipping charges
Shipping: PO BOXES and APO or FPO addresses
We do no ship to P.O. BOX addresses and/or APO or FPO addresses.
Free Shipping Policy
Free Shipping applies ONLY for the US continental territory. It doesn’t apply for Puerto Rico or any US island. Free shipping will generally take longer than standard shipping. There may be delays with the carrier. Perron Rigot Inc. will not be responsible for these delays.
We offer FREE shipping on orders $150 and over! Your order must be $150.00 minimum, before taxes & shipping and handling. (Orders shipping to Puerto Rico, and any other non-continental US & military addresses are not eligible for this promotion.)
Cannot be combined with some coupons and offers.
Tracking Your Order
Perron Rigot Online, will update your tracking number via email, all orders come with a verified tracking number and link. Tracking may take a few hours to update. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Perron Rigot Online, does not control the courier trucks, so once it leaves our facility you will need to contact them for any issues.
ORDERS DELAYED, LOST, STOLEN OR DAMAGED
Perron Rigot, Inc. is not responsible for late, lost, stolen, damaged packages.
Any order shipped and shown delivered through the courier will be considered delivered and will not be refunded, re-shipped or replaced.
We will do everything we can to assist with the tracking of your order, however, here are the rules:
- Any order shipped and shown delivered through the courier will be considered delivered and will not be refunded, re-shipped or replaced.
- We cannot be held accountable for the shipping carriers actions and cannot issue refunds for shipping charges for delayed packages.
- We cannot guarantee the performance of any carrier and cannot accept responsibility for any carriers delays, packages delivered to incorrect addresses, and/or lost, stolen or damaged packages or products.
- If your package is delivered to an incorrect address, it is lost, stolen or damaged you need to file a claim direct with the courier.
Perron Rigot, Online WILL NOT be able to file a claim with any shipping courier on your behalf.
Shipping Terms and Conditions
All orders MUST be shipped to the delivery address on your order. We cannot change the shipping address in your transaction to any other address after purchase. It is your responsibility to make sure your information is accurate when placing an order. Any mailing address mistakes on your part are not the responsibility of Perron Rigot Inc.
Any orders with fraud alerts will not be shipped until all details and information are verified. No exceptions. We have a fraud prevention system to protect every party.
Report Order Problem
If your order is missing a product, contains a damaged item, or other concern, please email us at the Contact Us Page or firstname.lastname@example.org To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
PERRON RIGOT ONLINE is Level 1 PCI DSS compliant and 100 % safe and secure for online payment processing. We work diligently to protect the safety and security of our customers and our assets.
All orders are at our discretion to be checked for fraudulent activity on varying levels of research. If we are unable to verify your payment through the information you have provided, we will communicate what is needed for us to move forward with the order process. Additional information, including but not limited to, a current photo ID, professional beauty license, passport or payment details may be requested.